At Horse Lover's Club, customer satisfaction is our top priority. We want you to love your purchase, but please note that our return policy aligns with Printify's guidelines.
Product Defects or Errors
If your order arrives defective, damaged, or if there is a fulfillment error (such as receiving the wrong item or a printing error), we are happy to assist you. Please contact us immediately with clear evidence of the issue, including photos of the product. We will work with Printify to resolve the issue by either offering a replacement or issuing a refund for the defective item.
Change of Mind or Incorrect Order
We understand that sometimes a product may not meet your expectations, but unfortunately, we do not accept returns for customer dissatisfaction or for orders placed with the wrong size, color, or style. If you simply change your mind or ordered the wrong item, we encourage you to double-check your selections before placing an order to ensure everything is correct.
Returns for Non-Defective Products
We do not accept returns or issue refunds for non-defective items, including any purchases made in error (such as ordering the wrong size or color). We recommend reviewing your order carefully before completing your purchase to avoid any mistakes.
If you have any concerns or questions about your order, feel free to reach out to us. We're here to help!